Virtual phone numbers, FAQs
Straight answers on virtual phone numbers for marketing: how they track which channel is calling you, call recording, forwarding rules and missed-call notifications.
What UAE businesses ask about tracking phone leads
If every channel you advertise on, billboard, newspaper, radio, SMS or online, sends callers to the same single number, you have no idea which ad actually made the phone ring. A virtual phone number gives each channel its own number, so every call is tagged to the campaign that earned it.
Numbers forward incoming calls to a fixed or mobile line you choose, and you can even route calls by time of day. You get recordings of every call, notification of missed calls in one place, and a clear read on which advertising channel is actually working. The answers below cover how it works and how to set it up.
Virtual phone numbers, frequently asked questions
It is a telephone number without a directly associated telephone line. It is programmed to forward incoming calls to a pre-set fixed or mobile number chosen by you. Subscribers can use their existing phones, without needing to buy additional hardware.
You give each advertising channel, billboard, newspaper, radio, SMS or online advertising, its own dedicated number. When a call comes in, you know exactly which channel and campaign generated it, instead of every caller landing on the same number with no way to tell them apart.
Yes. Virtual numbers are offered in bulk, one for every location or channel, so you can track the source of your leads and measure and record them for future reference across multiple sites or campaigns at once.
Yes. A phone call is one of the strongest forms of lead, and virtual numbers work across billboard, newspaper, radio, SMS and online advertising, so you can identify your winning channel across every medium you use.
Yes. A virtual number can be set to forward calls to different telephone numbers depending on the time of day and day of the week. For example, calls during working hours can go to your workplace number, and calls on weekends can go to a cellphone instead.
No. Subscribers to virtual numbers use their existing phones. The number simply forwards to whichever fixed or mobile line you already have, so there is no additional equipment to buy or install.
Yes. You get recordings of the calls coming through your virtual numbers, which helps you review and improve the performance of your customer service and product offering over time.
Even if you miss a call, you are notified all in one place. This means you never lose track of a missed call and can follow up on it, rather than losing the lead entirely.
Virtual numbers help you understand the success of your latest marketing campaigns by showing you exactly where your calls are coming from. Once you can see which channel is performing, you can put more budget behind what is actually working and less behind what is not.
It is most valuable if your business relies on customers calling you, since it tells you where the calls are coming from, gives you recordings to review, and makes sure no call is missed without a record of it.
Share which channels you advertise on and how many tracking numbers you need through the enquiry form. We come back within 24 hours with number allocation, forwarding rules and pricing.
Get your virtual phone numbers set up
Tell us which channels you advertise on and how many tracking numbers you need. We will come back within 24 hours with number allocation, forwarding rules and pricing.
- One number per channel or location
- Time-of-day and day-of-week routing
- Call recording and reporting
- Missed-call notifications
